sbys-leaf

Return and Refund Policy 

At YY Ventures, we aim to provide a smooth and transparent experience for all our attendees. Please review the terms of our Return and Refund Policy to understand how refunds are managed for ticket purchases to our events. 

1. Eligibility for Refunds 

  • Refund requests must be submitted 10-14 days prior to the event. 

  • Refunds will only be processed for tickets that meet the following criteria: 

  • The refund request is submitted within the eligible timeframe. 

  • The ticket has not been used or scanned for entry into the event. 

  • The refund request is made for valid reasons, such as unforeseen circumstances or technical errors in the purchase process. 

2. Refund Processing Timeline 

  • Once a refund request is approved, the refund will be processed within 7 to 10 working days. 

  • The amount will be credited to the original payment method used during purchase. 

  • You will receive an email confirmation once the refund has been initiated. 

3. How to Request a Refund 

To request a refund, please follow these steps: 

  1. Submit a Request: Contact us at info@yy.ventures with the subject line "Refund Request – Social Business Youth Summit." 

  1. Provide Details: Include your full name, ticket number, and proof of purchase in your email. 

  1. Wait for Confirmation: Our team will review your request and respond within 3 to 5 working days. 

 

4. Non-Refundable Situations 

  • Refund requests made after the eligible timeframe will not be accepted. 

  • Tickets purchased under promotional or discounted rates are non-refundable. 

  • If the ticket has been used or scanned for event access, no refund will be granted. 

 

5. Event Cancellation or Postponement 

  • If an event is canceled by YY Ventures, attendees will be eligible for a full refund. 

  • If an event is postponed, attendees will have the option to either transfer their ticket to the rescheduled date or request a refund. 

 

6. Cancellation and Transfer Policy 

  • Tickets are non-transferable unless explicitly stated during the purchase process. 

  • If there is no refund or cancellation policy for a specific event, it will be clearly stated at the time of ticket purchase. 

 

7. Contact Us 

If you have any questions or concerns about this Return and Refund Policy, please reach out to us at info@yy.ventures. We are here to assist you and ensure a seamless experience. 

Note: YY Ventures reserves the right to modify this policy at any time. Changes will be updated on this page, and we encourage you to review it periodically. 

 


partners-img